Am working in China where I bought a N97 last year. When pulling the phone out of the wallet (supplied by Nokia) last week the slide lock split and fell off. When my secretary took it to the Care Centre to get it fixed (her Chinese is better than mine) they charged RMB200 (about 20 pounds) to repair it. Is this normal? They said that even though the lock was probably faulty I could not prove it.
When I called Nokia Care all they could say was 'this is our policy in China'. I like the phone but cannot stand the Nokia customer service these days.
It's normal. Nokia does not cover a broken lock under warranty. They say it's a hardware break, just like if something else breaks when dropping the phone.
I already had my slider repaired twice, for $25/each. It seems to happen every three months.
If it breaks again, I am going to get an iPhone.
Mine broke too. I purchased an entire back panel and fixed it myself. That was $60.00. But the back panel came with the camera lens cover also. it was quicker doing it that way instead of sending it in since there are no care centers around the US.
My side, locking slide button broke off too. I've been rattled a lot by the Nokia Care's lack of assistance. I called them 4 times to resolve the issue with a broken switch as I never had calls back from the supervisers like they said they would. When I finally did speak to a supervisor, he advised me to voice my complaint to firstname.lastname@example.org or Write to the Head of Customer Care, ...GU10 4NG
I have done emailed my complaint in the hope for a faster response. I seem to be in a war with them. I argue that it is warranty (design flaw); they class this as wear and tear and do not see beyond that. If I had a 5month old car, I wouldn't expect the door to just come off due to the hinges not being able to serve the general use of open and close! I wouldn't expect that after 5 years...
I am tempted to take it to a standalone, non-approved repair shop as they say they can replace the switch for just £20 within an hour. I can't stand the idea of sending it by post and waiting for 2 weeks without any guarantees it will be put right at no charge. Carphone Warehouse (approved Nokia Repair centre) would charge me £85 for the repair as they would change the whole back of the handset - but their turnaround time is 24hours. I'll still hold off doing anything for a couple more days in the hope that Nokia respond to me with news that this will be covered by warranty and that I can take it to Carphone Warehouse for a fast repair.
This is my 5th Nokia hanset in a row, but Depending how Nokia look after this case, I won't be buying another Nokia handset, but instead go with the common IPhone.
Can you tell me how exactly you replace the side slide lock? How do you get it to hold in place tightly. I have tried so many times and it is very loose. I cannot seem to get it to snap in place. Your help is appreciated. Thank you very much!
Hi, the local Nokia Svce Center in Kuala Lumpur will do it free for the 1st time, provided its still under warranty.
However, if out of warranty, the cost is MYR140 or abt USD 40. Nokia will replace with a new back panel.
However, I hv bought the slider switch on ebay for USD10. But I hv a similar problem i.e. I cannot lock in the new slider switch. I am thinking of using a hot iron, to lock in the slider switch.
my n97 slider switch fell off and disappeared last week. one minute it was there, the next it wasnt.
having been a nokia owner for the last 13 years, this is the first phone i have had that had broken like this in such a small amount of time (14 months!). most of my nokias have worked for at least 4 years before having issues. i take good care of my phones, and have *never* broken one myself.
therefore, this slider issue is definitely a design flaw. i just hope nokia see this isnt my fault, and is due to me mistreating the phone (which i didnt). according to the serial warranty check, it is still under warranty at least...
depending on how I am treated by nokia with this repair will probably help me decide whether to go for the N9, or either an iphone or HTC handset next. as a loyal symbian user for the last 7 years, i have become increasingly wound up over the various faults of an otherwise brilliant phone (having to factory reset every 6 months to get anything over 10mb free on C is a joke! i put up with the v10 firmware issues, and the camera slider/glass making the camera glare when in the dark is a minor issue which i have put off having fixed because i didnt want to send off my phone for repair)
so nokia, impress me with your service skills, or you will lose a very loyal customer....
Switch broke yesterday. Called Nokia service centre this morning to check if the phone was in warranty - it was. Dropped phone in on the way to a client. 70 mins later picked up the repaired phone. No cost. Awesome. Fault is recognised as a product failure and 'therefore repaired at no cost with an apology from the Nokia service engineer for any inconvienence caused. Replacement part (the whole phone shaped black case that the switch sits in that includes the camera lens protector) is an upgraded part and I am assured the problem will not recur. One very happy Nokia owner - my suggestion? Where a dog collar (Rev) into the service shop!!!
Mine's just broke after 22 months. Better than some, but really not acceptable is it? Called the insurance company who charge me an emmence £6 a month (I know, I never manged to cancel/change it) and they will handle but there's a £25 excess on the policy
Looked up how much the phone's worth on Mazuma, and it's gone down to £82 (wonder why...) for a fully functioning phone, or £30 for a broken one. So is it worth paying £25 so I can get back £83 in a couple of months time when I go for an iPhone instead?? hmmm
I have got all the pieces so I'm going try some microsurgery with super glue over the weekend first.
And perhaps I'll download on of those iPhone style slider apps (any recommendations?)
is it really true that if your phone still under warranty, nokia will replace the slide lock for free? can you tell me which centre can provide that? coz i just called nokia care centre and they said it is under cosmetic which is not covered by nokia warranty. thanks
How did you fix your phone yourself?
Because I've been looking everywhere on how to fix my phone (I've looked all over Google) thanks help is really appreciated
I tried mine with superglue, but it didn't work very well, and if anything made the side of the phone a bit messy.... I'm thinking about having a go with polystyrene cement, but it really has to be microsurgery as the parts are so small. Absolutely crazy design really. A moving part connected by the thinest plastic rod????
I'm surviving with pocketlock from the Ovi store. Works well and it's free.
Only one month of contract left - hurrah!