I have had my Nokia C6 00 for over a month and I'm pleased with the device, but two days ago a really weird software problem occurred.
I unplugged my headphones, but the symbol for headphones on the display did not disappear and now the sound does not go through the normal speakers, but only through the headphones, even when they are not connected to the phone.
I've succeed twice to make my phone switch off the headphones, after numerous restarts and taking the battery out and everything works fine, however in about 30-40 seconds the phone automatically says the headphones had been plugged in and therefore it channels the sound to them, even though they are not plugged.
Has anyone else experienced such a problem? Thanks.
If i have helped at all a click on the white star below would be nice thanks.
I checked the socket with a bright light there's nothing in it, I tried blowing a couple of times in it, but no use. Re-installed the firmware, because it is the same version as the one I had, and finally I reset it, but no use.
When the phone loads after being switched off or restarted, the symbol for the headphones is not there for 10 seconds and then automatically appears. It makes no sense to be a hardware problem, because it worked fine for the last month and sth and it hasn't been dropped or hit or anything else that can break it. On the other hand I don't think it's a software problem, because I just updated the firmware..Suggestions?
Reinstalling your firmware does not restore your settings- no use
Restoring to factory settings will restore correct setting for enhancements, profile etc- so this should have worked for you, but you said it dint.
Finally the problem may be your port, that detects an headset which is not actually connected . Ask nokia care to check your port. Nokia care will take care. Gluck
I'm having the same problem with a New Nokia C6-00
Updated, factory reset, battery, nothing. Still think that is connected and cannot be used without the headset.
Should I send it back?
Not easy for me. A friend brought to me from the US.
Thanks for any advice.
Man this phone( C6 ) is blessing in disguise first month going good slowly started creatting problem. phone keep on restating multiple number of times. At the worst case it has restarted around 15 times in an Hour that too wen listening to music on headset damn irritating at times... Multitasking damn poor which again causes restart... kindly help pls dont say that damn old stuff *#7370# cos its of no use for this i tried it .i m with latest firmware upgrade to. given some remedy else directly going to Nokia care.
21-05-2011 1:59 - edited 21-05-2011 2:02
I have a same prblem but i think it be little defferant with my c6-00 that if have pluged my headphon when i had a call the phon decect it but is not working i dont hear any thing in my headset and the voice still in the phon speaker and if i end the call and start it again it the same problem. if i unpluged it and plug it the same problem finally i get a solution i must turn off the phon and start it with pluged my headset .. i have this problem from i update the last frimware befor that i didn't have it i trying the factory defukt and i tried install the frimware many time and there isno solution for this case.
dose nokia know this problem? i think it software problem 100% not hardware because i dont have this problem before i update the frimware
does any one have the same problem and he get a solution for it ?
* Iam using the orginal headset which come with my phon
sorry if my english not good
I've got the same issue since yesterday with my C6-01. I have it now for I guess about 6 month. I was using the headphone socket regularly to listen to music through cable headphones and bluetooth wireless as well since I have it. Everything was fine up to yesterday. I really like the phone. It looks fancy and was working fine so far.
I did all the above mentioned things. Switching it off for short and long several times. Updating, Resetting, blowing hardly into the socket. Actually I cant even use it now for calling since I dont hear anything without headphones.
Any help would highly appreciate and please not the obvious things like ask Nokia.
Thanks in adavance,
Hello, I,ve got the same problem. The headset appears in top of the phone even though it wasn't connectid wit the headphones. I'd take a look at youtube for sollutions and i have dissable my phone, took out the connector for the headphones assembled my phone again. Switch on the phone and the problem was solved and then i repeat this backwords and the problem didn't come back.
machaggah, we are virtual guys here. Consequently, we cannot fix hardware problems. Please, send your Nokia to a local but official support office.
24-06-2014 17:26 - edited 24-06-2014 17:28
Welcome to the forum!
Are you using the original Nokia headsets that came with the C6? When did this issue actually start to happen? Did you recently install any specific app prior to this? Just to verify, does your Nokia C6 detect the headsets when it is plugged into the phone?
Make sure that the phone is running the latest software. You can use the built-in SW Updater app or via Nokia Suite. See this link: Software Update for Nokia Belle and Symbian.
We'll wait for your response.