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Nokia C6 00 Headphones problem

New Member
aalexiev
Posts: 2

Nokia C6 00 Headphones problem

Hi everyone,

 

I have had my Nokia C6 00 for over a month and I'm pleased with the device, but two days ago a really weird software problem occurred.

 

I unplugged my headphones, but the symbol for headphones on the display did not disappear and now the sound does not go through the normal speakers, but only through the headphones, even when they are not connected to the phone.

 

I've succeed twice to make my phone switch off the headphones, after numerous restarts and taking the battery out and everything works fine, however in about 30-40 seconds the phone automatically says the headphones had been plugged in and therefore it channels the sound to them, even though they are not plugged.

 

Has anyone else experienced such a problem? Thanks.

 

Alex

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Mobile Overlord
jimmyireland
Posts: 17,319

Re: Nokia C6 00 Headphones problem

first blow into the socket where they plug in there could be dirt trapped this can cause the phone to think they are inserted
next try a firmware update
next back up your data and then try a reset ,type in *#7370# security code is 12345

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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New Member
aalexiev
Posts: 2

Re: Nokia C6 00 Headphones problem

I checked the socket with a bright light there's nothing in it, I tried blowing a couple of times in it, but no use. Re-installed the firmware, because it is the same version as the one I had, and finally I reset it, but no use.

When the phone loads after being switched off or restarted, the symbol for the headphones is not there for 10 seconds and then automatically appears. It makes no sense to be a hardware problem, because it worked fine for the last month and sth and it hasn't been dropped or hit or anything else that can break it. On the other hand I don't think it's a software problem, because I just updated the firmware..Suggestions?

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Sage
san_india_c5
Posts: 68

Re: Nokia C6 00 Headphones problem

Reinstalling your firmware does not restore your settings- no use

Restoring to factory settings will restore correct setting for enhancements, profile etc- so this should have worked for you, but you said it dint.

Finally the problem may be your port, that detects an headset which is not actually connected . Ask nokia care to check your port. Nokia care will take care. Gluck

Hit the STAR, if this is helpful

Nokia C5, 6303i
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Registered Member
Neomatrix55
Posts: 1

Re: Nokia C6 00 Headphones problem

Hi,

I'm having the same problem with a New Nokia C6-00

Updated, factory reset, battery, nothing. Still think that is connected and cannot be used without the headset.

 

Should I send it back?

Not easy for me. A friend brought to me from the US.

 

Thanks for any advice.

N

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Sage
h3csc
Posts: 159

Re: Nokia C6 00 Headphones problem

I think you can send it to your local NCC regardless of where you brought it.
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Registered Member
ezhilsky
Posts: 1

Nokia C6 00 Headphones problem

Man this phone( C6 ) is blessing in disguise first month going good slowly started creatting problem. phone keep on restating multiple number of times. At the worst case it has restarted around 15 times in an Hour that too wen listening to music on headset damn irritating at times... Multitasking damn poor which again causes restart... kindly help pls dont say that damn old stuff *#7370# cos its of no use for this i tried it .i m with latest firmware upgrade to. given some remedy else directly going to Nokia care.

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Registered Member
PeterHanna
Posts: 1

Re: Nokia C6 00 Headphones problem

[ Edited ]

Hi

 

I have a same prblem but i think it be little defferant with my c6-00 that if have pluged my headphon when i had a call the phon decect it but is not working i dont hear any thing in my headset and the voice still in the phon speaker and if i end the call and start it again it the same problem. if i unpluged it and plug it the same problem finally i get a solution i must turn off the phon and start it with pluged my headset .. i have this problem from i update the last frimware befor that i didn't have it i trying the factory defukt and i tried install the frimware many time and there isno solution for this case.

 

dose nokia know this problem? i think it software problem 100% not hardware because i dont have this problem before i update the frimware

 

does any one have the same problem and he get a solution for it ?

 

* Iam using the orginal headset which come with my phon

 

sorry if my english not good

 

 

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Registered Member
eestlane
Posts: 1

Re: Nokia C6 00 Headphones problem

Hello...
I have same problem with nokia C6-00
So Nokia what's up whit that mobile ?
I did everything what everybody told, but nothing.
i had this mobile 6 months, and that's all?!
Mobile is now carbage. nothing to do with it anymore.
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Registered Member
zaphod2009
Posts: 1

Re: Nokia C6 00 Headphones problem

Hi all,

 

I've got the same issue since yesterday with my C6-01. I have it now for I guess about 6 month. I was using the headphone socket regularly to listen to music through cable headphones and bluetooth wireless as well since I have it. Everything was fine up to yesterday. I really like the phone. It looks fancy and was working fine so far.

 

I did all the above mentioned things. Switching it off for short and long several times. Updating, Resetting, blowing hardly into the socket. Actually I cant even use it now for calling since I dont hear anything without headphones.

 

Any help would highly appreciate and please not the obvious things like ask Nokia.

 

Thanks in adavance,

 

 -Torsten.

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New Member
thijsbouter
Posts: 2

Re: Nokia C6 00 Headphones problem

Hello, I,ve got the same problem. The headset appears in top of the phone even though it wasn't connectid wit the headphones. I'd take a look at youtube for sollutions and i have dissable my phone, took out the connector for the headphones assembled my phone again. Switch on the phone and the problem was solved and then i repeat this backwords and the problem didn't come back.:smileywink:  

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New Member
machaggah
Posts: 2

Re: Nokia C6 00 Headphones problem

c6-00 when i plug in phone come with it does not been ditected and i can't hear any sound, music, or radio. I tries to clean the port and plug in the phone but nothing. Help please
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Mobile Sensei
Abi99
Posts: 10,261

Re: Nokia C6 00 Headphones problem

machaggah, we are virtual guys here. Consequently, we cannot fix hardware problems. Please, send your Nokia to a local but official support office.

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Registered Member
Philimone
Posts: 2

Re: Nokia C6 00 Headphones problem

hi guys
I bought my Nokia c6 a year ago its still working well the problem is that i cant listen to music anymore via headsets everytime i try to connect them theres no sound cuming from headphones ,i tried restarting the phone still the problem persists pleassssse help a guy out folks
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Professor
bbao
Posts: 630

Re: Nokia C6 00 Headphones problem

Just in case of any headphone issue, have you ever tried a known-good headphone with the C6? Or did you try your headphone with other devices such as PC or MP3 player?
bbao

* If this post helped you, please click the white Kudo star.
* If this post has solved your issue, please click Accept as Solution.
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Registered Member
Philimone
Posts: 2

Re: Nokia C6 00 Headphones problem

i did my headphones are working well ,i even restarted my phone stil therz no sound the problem is with the phone
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Community Manager
poochini21
Posts: 3,491

Re: Nokia C6 00 Headphones problem

[ Edited ]

Hi Philimone,

 

Welcome to the forum! :cathappy:

 

Are you using the original Nokia headsets that came with the C6? When did this issue actually start to happen? Did you recently install any specific app prior to this? Just to verify, does your Nokia C6 detect the headsets when it is plugged into the phone? 

 

Make sure that the phone is running the latest software. You can use the built-in SW Updater app or via Nokia Suite. See this link: Software Update for Nokia Belle and Symbian

 

We'll wait for your response. :cathappy:


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