My phone had an issue with the microphone. People heard me but like if I was meters away from my phone.
It was "repaired" a few days ago by Nokia. The repairing time last 2 weeks.
Obviously nothing was done since the issue remains because people still hear me like I am meters away.
So my question is: what should I do now? Should I send back the phone again - wait another 2 weeks without my phone and cross my fingers?
Because during that time I still pay for my phone and data subscription that I can't use so I am not really happy about that...
Please provide me with some help,
In advance thanks.
15-03-2010 16:01 - edited 15-03-2010 16:02
Unfortunately yes. You could ask for a temporary replacement phone and see what they say.
You may also want to try another Nokia Care Point. Most of them are run by contractors to the quality of service may vary.
15-03-2010 16:55 - edited 15-03-2010 16:58
The issue with those Nokia Care Point is that you are not in touch anymore with the guys who are fixing it. My Nokia Care Point "send" the phone somewhere with a bare description "mic volume too low" and their reply is "repaired"
Frankly this is totally unprofessional. I expect at least an explanation on what has been done. At least it makes sense to me.
And it should to Nokia too because in the end it is going to cost them more...
This is why I am asking what could I do differently this time to be be sure that they will fix it?
I am in Belgium and there is not a lot of Nokia Care Point. In the capital there is only one! So I am stuck.
No other option really as the problem has to be dealt with by Nokia Care Points unless it is escalated for some reason. I don't think you are quite there yet. Try another Nokia Care Point. Ask around and see if any of your friends had a better experience at any of them. there is nothing better than a reference from someone you know.
Thanks for your inputs.
I will call back the only Nokia Care Point available in my area and see what their say is...
I don't expect any replacement phone from them anyway - that would be very surprising (except if they read this) since I did not buy my phone at that place.
I am very disappointed by this kind of support. Support and handheld quality were reasons I chose Nokia over other brands.
If you continue to have problems with your Nokia Care Point, you can also contact Nokia directly using the "Contact us" tab to the top right of this screen.
It is amazing. The phone was repaired a 2nd time and the issue is STILL not fixed.
4 weeks without my phone. And the only thing Nokia has done for me (via their "Contact Us") is to tell me that they are not liable for my losses.
Seriously those guys are totally unprofessional.