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Nokia E7-00 system error after hard reset

New Member
cn1989
Posts: 2

Nokia E7-00 system error after hard reset

Hi Guys I did a hard reset on my phone today as my phone would freeze at times but it seems that it has given me new problems

 

  • Firstly, Everytime I restart the phone, the system error message comes up on the homescreen, I would click ok but it comes up 3 or 4 more times
  • Secondly, I cannot access my contacts at all, whether I try accessing it  from the menu or from a shortcut I have on the homescreen.

 

I have tried to solve this myself...

  • I have re-installed the phone software after doing the hard reset, 
  • I have restored my phone from the backup I did, 
  • and I have rebooted the phone a few times but I still get the same thing

 

The software is Symbian Anna, I understand that there is a Belle update but it is not yet available for the phone that is on the network that I am on (which is network Three)

 

I have had this phone since september 2011 and it is under warranty. This is the first time I have encountered a problem.

 

Other than that, everything else works fine; I can install apps and make calls and use the internet etc. I just want to get rid of the system error message, and have access to contacts without having to send the phone off for repair!

 


Mobile Overlord
aspergerguy
Posts: 10,000

Re: Nokia E7-00 system error after hard reset


cn1989 wrote:

I did a hard reset on my phone today as my phone would freeze at times but it seems that it has given me new problems 

I have tried to solve this myself...

  • I have re-installed the phone software after doing the hard reset, 

Trouble is "hard reset" removes data from both C:\ & E:\ and if taken to Nokia Care Point device could be re-furbished with 1.3GB of material restoring device to 'Out of box" state.

Happy to have helped forum with a Support Ratio = 42.5

Mobile Sensei
carman58
Posts: 6,622

Re: Nokia E7-00 system error after hard reset

The issue could also be caused by the restore ? I never do a full backup and restore when doing a reset as the restore may apply settings/data that caused an issue. My advice would be to backup Calendar, Contacts and Notes ONLY. Dial*#7370# followed by 12345, if required, then re-install the latest firmware using Nokia Suite. After this restore your contacts etc, then set up the phone manually, hopefully this would resove any issues, bit of a pain, but should work !!

Good Luck

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