Search Discussions:
Showing results for 
Search instead for 
Do you mean 
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: Nokia N82 problem...

Sage
Posts: 92
Accepted Solution

Nokia N82 problem...

My Nokia N82 got a problem with the camera. When i'm taking all black picture in the dark without switching on the flash, some white dots and also in red color look like dead pixels appear on the screen after capturing. But when viewing the all black picture in the gallery, the picture is juz clean, white and red dead pixels dissappear. I tried updating the firmware to the latest v31, but the problem still there. Although the problem doesn't occur when taking picture in bright sunny day, yet it's just very annoying when in the dark.

 

I wander whether it's the software's or the camera's problem?

 

 anybody have any idea?

Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

[ Edited ]

What you are seeing is "noise". http://en.wikipedia.org/wiki/Image_noise

 

It is normal because the camera isn't designed to work in complete darkness.  Most cameras will behave in the exact same way.

 

Why on earth would you want to take an all black photo anyway????

Message Edited by psychomania on 09-Mar-2009 01:16 PM
Please use plain text.
Sage
tnhan
Posts: 105

Re: Nokia N82 problem...

Looks like a weird thing that a man did, but not. I could do sth like this with studying purpose.
Please use plain text.
Sage
drewhy
Posts: 129

Re: Nokia N82 problem...

You're taking an all black photo, so it's not going to bother anything.

 

If it appears fine in the gallery, then all is well, isn't it?

Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

obviously, it's not noise. it's something like the dead pixels... but i dun understand y it dissappear when viewing in the gallery? i know what is noise, but mine is not. how can an all black picture with noises appear in white?

 

Y am i taking picture in all black? An all black picture can test whether there is any dead pixels on your hp's screen. coz normally dead pixels are appearing in white or red.

 

even thought it doesnt bother me when taking picture in bright days, but i feel very uncomformtable when i know there are problems with my camera. i want it to be perfect.  

Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

If you feel that it isn't functioning correctly then take it to a nokia care point.

 

Personally I do not feel that it is an accurate or reliable way of testing for dead pixels.

Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

i guess the specialists would have equipments to test dead pixels. but what if u don't have those equipments? all black screen is the best way for testing dead pixels. unless u have other solutions la. mind to share it here?
Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

[ Edited ]

An all black screen taken with the phones camera is not ideal as you cannot guarantee that it will be all black due to compression and other factors.

 

An all black image created on a computer would be much more accurate but this wouldn't allow you to spot dead pixels.  On a black image you can see stuck pixels which are bright white, red, green or blue. 

 

To find dead pixels which are black you need an all white image.

Message Edited by psychomania on 10-Mar-2009 01:28 PM
Please use plain text.
Sage
utkarsh_n82
Posts: 308

Re: Nokia N82 problem...

The same is my problem. But in video it does show & is recorded as well along with. Camera problem is there but cant do anything as it is fine after taking the pic. Showed it to NSC they said would take atleast 2 weeks to solve it so i rejected it as it is very minor problem.
Please reply for my posts also! Thanks in advance.
N82 Just Rocks! V30.0.019
Theres nothing in kudos, but to guide one is a great thing!
Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

depends on the color of the dead pixels... dead pixels on our mobile screen is normally form by three colors, that is green,

red, and blue. if u would use an all white picture to test, it would be difficult to notice as like green is the nearest to white colo.

red would be difficult to notice too, only blue can be noticed on an all white picture.

 

in some cases... the dead pixels are appearing in black, that means the pixels are totally dead,

it doesnt produces color anymore, then these black "totally dead" pixels are very obvious in the white picture.

other than that, black picture is the best way to test the three colors dead pixels.

Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

I've only ever had one dead pixel on an E65 and it was a black one so you really should check using black and white images, created on a computer.

 

 

Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

yea... i agree. use both... 

 

and i found out that utkarsh_n82 got the similar problem as so mine. he's right, i think Nokia Care Point may take some time

to get it fixed. as like mine had already sent to them on last friday, it's not done yet so far. hope they would understand & notice the problems that i mentioned. haiz... worrying bout my N82 la.

Please use plain text.
Sage
utkarsh_n82
Posts: 308

Re: Nokia N82 problem...

My reason why i didn't sent it to NSC is that they will take 2-3 weeks to cure the problem and would do nothing in those days. So this is very annoying for me as i cant stay 1 day without it!
Please reply for my posts also! Thanks in advance.
N82 Just Rocks! V30.0.019
Theres nothing in kudos, but to guide one is a great thing!
Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

[ Edited ]

You may find that a care point won't help you with any dead pixel issue's, it depends on the policy in your country.

 

But as I suggested earlier in this thread if you feel that it isn't working correctly then you should visit a care point.

 

I'm surprised that utkarsh_n82 found the time to post in between cheating the kudos system with his alternative user ID :smileyvery-happy: :smileyvery-happy:

Message Edited by psychomania on 10-Mar-2009 02:04 PM
Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

No.... i really hope they can change a new screen for me, n also the problems of the camera. As they had told me that dead pixels are covered by warranty too. As long as it's not physical tears and ruins. otherwise i'm gonna spend money on it at other repairing shops.
Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

Let us know how you get on.
Please use plain text.
Sage
Posts: 92

Re: Nokia N82 problem...

there are only 2 things i'll do if Nokia Care Point is unable to fix it for me.

 

1) visiting other repairing shops

 

2) sell it.

 

but i think most probably nokia would fix it for me, even though they don't, i'll juz keep sending it back again and again.

since my hp is brand new, they have to care about their reputation or they may lose the customers' confidence on them.

Please use plain text.
Mobile Emperor
psychomania
Posts: 28,516

Re: Nokia N82 problem...

Dead pixels have always been a bit of a controversial point for most electronic device suppliers.

 

I had two dead pixels on a samsung HDTV and they refused to replace the screen under warranty as it was "within tolerance". Luckily I had insurance on it :smileywink:

 

 

Please use plain text.
Contributor
Posts: 5

Re: Nokia N82 problem...

how about dead/hot/stuck pixels on the ccd chip itself? like visible when zoom? is the chip itself replaceble?
Please use plain text.