Help anyone: I have a new E7-00 and a PC running Vista. When I install Ovi suite and conect the phone then Ovi always says that the phone is not in PC suite (or Ovi suite) mode, but it is. I can never get beyond this which means Ovi doesn't link with the phone, I can't sync, and the phone is basically only any use as a paper weight. Nokia helpline has acknowledged a problem with the USB drivers for the E7 but offered no solution. I've spent hours on this and am getting desperate, any suggestions? Thanks
20-03-2011 18:20 - edited 20-03-2011 18:23
Hi I have E7 , but use Windows 7, and don't have the problem. But with problems in the past I've removed all Nokia/Ovi software from the computer, including drivers and anything mentioning Nokia or Ovi, then run Nokia PC Cleaner, available from Nokia web site. Then install the latest version of Ovi Suite, Also with every Nokia I've owned, both PC Suite and Ovi suite have ,on occasion, failed to connect straight away, and have needed to be quickly disconnected and re-connected to the usb cable 2 or 3 times (untill the phone says it's charhing) and then it's been fine, The latest Ovi suite should have all the latest drivers, but you can also download driver packs from the Nokia web site, Oh and prior to the last 12 months I was using Vista.
PS you can still sync your phone via your Ovi Account, the E7 has the settings pre-intalled
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I've had no problems connecting my E7 to various desktops. It can take some time to find and load the drivers, but it has always worked. However, I recently tried to connect it to my laptop, and it won't find or load the cable drivers, despite looking on the web, loading the newest Ovi version, downlopading the cable drivers directly from Nokia, etc. My cable is the ca-179, which was included. However, I note that other users have the ca-101, which is included in some E7 packages. Anyone else have this issue, and would using the ca-101 make a difference? thanks.
same prob here , im trying to reinstall nokia suite now to see if it solves anything