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Re: Re installing phone software failed

Contributor
ashukashyap1
Posts: 6
Accepted Solution

Re installing phone software failed

Hi

i was trying to reinstall my phone firmware using nokia suite but after backup my pc crashed and a blue screen comes up it was a kernel security check failure.

I am using windows 8 release preview any solution for this problem

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Ex-Moderator (Retired)
haZey
Posts: 2,029

Re: Re installing phone software failed

Windows 8 is still in beta stages and testing, a lot of software will not run properly on this operating system. You should reinstall Windows 7 or below and install Nokia Suite, then back up your device.

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Contributor
ashukashyap1
Posts: 6

Re: Re installing phone software failed

no it did the backup but when it starts flashing my phone then it crashes
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Ex-Moderator (Retired)
haZey
Posts: 2,029

Re: Re installing phone software failed

Have you tried doing this on another computer?
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!
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Registered Member
Shivam99
Posts: 1

Re: Re installing phone software failed

How to install a new software in nokia 5130xpress music?pls tell me
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New Member
alirezasathi
Posts: 1

Re: Re installing phone software failed

[ Edited ]

Shivam99 wrote:
How to install a new software in nokia 5130xpress music?pls tell me
Moderator's Note: This post was edited to remove multiple and unnecessary quoted messages. Posting once will suffice so please don't quote a message multiple times in one post.

 

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Mobile Overlord
adrianhughes
Posts: 10,297

Re: Re installing phone software failed

hi mate,

thanks for asking the same question unnecessarily many times. for software updating made easy, check out http://nokia.com/softwareupdate and follow the instructions provided.
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New Member
sanjib1991
Posts: 1

Re installing phone software failed

when i am updating my phones software, there is a problem when installing the new software and now my phone is not working how the phone can be repaired??.....please please please help me.....and other thing even nothing ha[ppend at the time of reinstalling than also nokia suite is showing that your phone is disconnected......is it cheating or what....even i dont have any other phone...so please reply how can i repair the phone as soon as possible

 

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Mobile Overlord
farby
Posts: 19,618

Re: Re installing phone software failed

@ sanjib1991 - Didn't mention which phone ? Have a look HERE. If you have an Asha series phone, the ONLY thing you can try is remove the battery for a couple of minutes, insert and see if the phone switches ON. Else, need to visit Nokia Care

BTW the phone switches OFF and ON on its own a few times during the Update / Re-install process. When it switches OFF its quite obvious that the Nokia Suite will inform you that the phone is disconnected. It should get reconnected, once it switches ON .. 

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