i've a big problem with my phone, the nokia X3-02.......i've already upgraded the firmware, but it doesn't happen anything! The touchscreen doens't reply well when I touch it. Anyone have already had this problem?? EX. when I go in the address book, the phone start go up and down crazily and i cannot use it properly. I think i need to replace my touchscreen....
Solved! Go to Solution.
20-06-2011 10:05 - edited 20-06-2011 10:06
I think faulty handset, take it where you've bought and get a replacement(if under warranty).
i've just noticed that i've a screen protector on my touchscreen (it's the nokia's scren protector, i've it on it since I've bought the phone.....may it's the problem???
Have same problem... try a side to side swipe at the logo at the top of the screen when it occurs not a fix but at least u can use ur fone sometime...
Welcome to the Nokia forum.
Please update or reinstall the phone's software with Nokia Suite. Click on the green arrow to see all available updates. If none are availalbe, you will be able to reinstall the current software. This option will be displayed in blue.
Don't forget to make a back up first, go to Tools > Back up in Nokia Suite to securely backup all your data.
If the touch screen still doesn't work well after the update, please visit a local Care centre, like was already suggested.
Let me know how you get on!
23-05-2012 8:33 - edited 23-05-2012 8:34
Hai, I bought my X3-02 in April-2011. It worked well till April-2012. One fine day , the touch screen really got struck and non-responsive. I tried all possibl means like taking off battery, sim -keep it for some time-then again restart. but nothing worked. Finally i visited Nokia Care and got it repaired under warranty. The Nokia care people have put a new touch screen.
But , again the same problem start on 21-05-2012. I am unable to access anything of my data. My imp data is in the phone. Even it is not getting unlocked.
I want to ask few things:
1) Did Nokia properly tested this X3-02 model before launching?
2) Do they any reason to explain about why is happening with many phones?
3) What is the solution for this?
4) I would suggest Nokia to make easy for the users to access the menu options from Keyboard also.
5) I am really disappointed with this phone. Once it gets rectified i wanted to change my phone.
If this continues , Nokia X3-02 is not a innovative one with both Touch & type.
I wish Nokia will come up with a new ,easy solution rather than changing the screen every time it gets nonresponsive.
My touchsreen is not working as well
before this I gave it a little massage it would work and I thought it was caused by the screen protector
(that I had to massage it before unlocking)
But then after I removed it, it is still not responding at all mean...
I did try to shake it and it got response on top right area as if it has been touched...
after few time shaking no more reponse at all....
After I read your comment that the problem arise again few months after make me think twice to fix it.