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Re: X7-00 permanently black screen

Contributor
ekhusaz
Posts: 5

X7-00 permanently black screen

Hi all,

I have , I think , the same problem with light sensor, but it don't recover. I have tried get out the sim and sd card to force a restart , but my X7 continue with black screen . 

 

What can I do ?

 

Sniff sniff.

 

Thank you!.

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Mobile Visionary
mechanimal82
Posts: 780

Re: X7-00 permanently black screen

Do you have a screen protector on? Sometimes this film covers the sensor.

Also check there is no dust or anything in it.

Try doing a format on your phone, *#7370# (backup your data first), this will reset your phone to factory default. Other option is to try and reinstall your firmware using Nokia Suite.
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Contributor
ekhusaz
Posts: 5

Re: X7-00 permanently black screen

Thanks, I have no screen saver.

 

And... I can't do anything , it has black screen from 2 days, and I wait if the battery goes down and automatically shutdown....  :smileysad: :smileysad: :smileysad:.

 

Thanks!

 

 

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Mobile Visionary
mechanimal82
Posts: 780

Re: X7-00 permanently black screen

Ah, so it's a permanent black screen...

And have you tried putting it on charge for at least 12 hours??? Do you see the charge indicator on the screen while the phone is off and charging?

Please can you check these points so that I can determine if it's a hardware or software issue?
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Contributor
ekhusaz
Posts: 5

Re: X7-00 permanently black screen

I have tried to put it 2 hours charge , but it dont show anything. And i know that it is on beacuse my parrot detect it , but cannot interactuate with it.

 

I try to call to it with another phone and say me that the phone is off.

 

Finally i try to insult and threat it with put it in microwave , but it dont want to turn on again....

 

Thanks

 

 

 

 

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Mobile Visionary
mechanimal82
Posts: 780

Re: X7-00 permanently black screen

:smileyhappy: Yeah, they don't respond well to threats.

I'm confused that your parrot can detect it, but when you try to call it you get a message saying the phone is off. Sounds like there's some hardware issue with your phone. I would suggest contacting your local Nokia Care Point for them to investigate the issue.

http://www.nokia.com/global/support/
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Contributor
ekhusaz
Posts: 5

Re: X7-00 permanently black screen

Thanks.

 

Im confused with that too, I tried to get to shop back , it has only 2 weeks , it is possible they change it for a new one. 

 

I do not try if my computer detect it with Bluetooth. I try this when I go home, but anyway I get to the shop back, if they don´t want change it  I will contact with Nokia Care Point.

 

Thanks for all!!!!

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Mobile Visionary
mechanimal82
Posts: 780

Re: X7-00 permanently black screen

If you've only had it 2 weeks then definately contact the shop you got it from, I can't see why they shouldn't replace it for you or they may send it off to a Nokia Care Point for fixing for you.
If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
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Mobile Guru
ng85
Posts: 1,944

Re: X7-00 permanently black screen

/t5/Accessories-Car-Phones-and-Other/Nokia-C3-and-Parrot-9100/td-p/1382181.
may be it is the parrot mentioned in this post.
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Current Device - Nokia Lumia 920
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