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Re: nokia c3-00 empty messages stored on phone eve...

New Member
summercream28
Posts: 3

nokia c3-00 empty messages stored on phone even after restore factory

I just reset the settings of my phone thinking there could've been a virus or something but I can't delete several messages that appears but got no info at all. I can't read it neither delete it. Help me pls.... Thanks!

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: nokia c3-00 empty messages stored on phone even after restore factory

[ Edited ]

Hi summercream28,

 

Welcome to the Nokia Discussion Boards and thanks for posting.

 

A settings reset will not touch personal data like messages. You will need to perform a hard reset for that;

 

  • Do a backup using Nokia Suite (Tools>backup). When asked deselect the option to include settings in the backup.
  • Disconnect the C3 and do a hard reset on the C3 by entering the code *#7370# followed by the security code which by default is 12345.
  • After the reset reconnect the phone to Nokia Suite then check for and install system software updates or reinstall the most recent version.
  • When finished restore the backup and recreate your settings

 

Let me know how you get on,

Kosh

 

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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New Member
summercream28
Posts: 3

Re: nokia c3-00 empty messages stored on phone even after restore factory

hi, that's actually what i did first. and i thought it would fix the problem. ive been trying to update the software as well but it didn't do anything. i still cannot delete those messages

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: nokia c3-00 empty messages stored on phone even after restore factory

Hi summercream28,

 

If a hard reset does not resolve this you can have the C3 flashed at a Nokia Care Point.

Make sure you have a backup of your personal data as this will wipe your device completely.

 

If you have any further questions let us know,

Kosh

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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New Member
summercream28
Posts: 3

Re: nokia c3-00 empty messages stored on phone even after restore factory

im sorry but im new to this.. what do u mean by that?
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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: nokia c3-00 empty messages stored on phone even after restore factory

Hi summercream28,

 

Find your nearest Nokia Care Point and they will be able to resolve it for you. Make sure you have a backup of your personal data as this will wipe your device completely.

 

If you have any further questions let us know,

Kosh

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Please use plain text.