23-04-2012 17:41 - last edited on 23-04-2012 19:28 by John_Tesla
i had bought nokia c6-00 on september 15 2011 and after two weaks or so i started getting problems such a s memory full,H.S hangs,apllication not getting open.Since i had to answer my exams then i couldnt submit my cell that time only. So i gavemy cell to the nokia care in january.They flashed my cell thrice before sending it to the head office i.e i had the same problem even after flashing the cell. So even after giving it to the head office i was getting the same problems.They did a replacement of my cell 4 times till then and still i had the same problem. I asked them to give me another model or just give me my money back i.e the amount of Rs 12,000/- . But they said they dont have any such policies.
So for me the final option is to do a consumer complaint since am just fed up with your pathetic service. Nokia being such a big multinational company cant even serve their customers well.So either youll take action soon or ill just hav to do a complaint which will be bad for your markets.
imei's of my cells
please give me a refund if you can since for 3 months my cell is with you all and you wont even extend it you'll will just say "WE DONT HAVE ANY SUCH POLICY".
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24-04-2012 14:53 - edited 24-04-2012 14:55
Welcome to the Nokia Forums.
When you are receiving your new handsets are you restoring all your old media files and documents onto your new device from an old backup?
It sounds as if you have some kind of bug or virus that you must have received at some point before you created a back up, causing your phone to hang,.
I suggest installing a security application on your phone to see if it can find any malicious files.
If this is not the case and you have not been restoring from a back up, I suggest performing a hard reset on your device using the code *#7370# security code by default would be 12345 if prompted, only restore your contact information and essential applications and see if the phone continues to mal function.
I will send you a PM regarding further actions you can take if you should wish to make a complaint about the service.
I hope this has helped!
Have you tried reinstalling the phone software in Nokia Suite rather than performing a hard reset?
You may need to reinstall the operating system.
the nokia care have flashed the mobile so many times. Still i have the same problem.
i have tried everything from my side. i hav browsed the net for all types of suggestion and tried all suggestions.
Sorry to hear your device is not working as you'd like/it should. I would suggest you contact your local Nokia Care, explain to them the situation and ask for Nokia Care management to pick up this case. They should be able to assist you further.
Let us know how you get on !
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!
One thing I can for sure is that Mr. adnan_phoenix's case is NOT an isolated one. I too have faced several problems with this model viz. hanging, automatic restart, touch/call key malfunctioning, etc.
I had even hard resetted my phone and I must admit that it did solve the problem of hanging to some extent but at the expense of the speaker volume i.e. the sound volume of the speaker has decreased considerably after the reset which is quite strange!
With the amount of money Nokia has charged for this phone, I think Nokia SHOULD provide means to get the RAM (128MB) of this phone replaced with a larger one to do away with most of the problems.
Even cheap phones of other brands support multi apps and that too good ones but sorry to say C6 sucks on this count. Leave alone the OS, even the calling button & menu button stop functioning at times!
02-05-2012 10:32 - edited 02-05-2012 10:36
Same goes here. Right now what I have for Nokia is utter frustration.
I bought my C6-00 in October, 2010. From the day 1, it is a **bleep** with its buggy firmware which hanged a lot. I gave this phone to nokia customer care for 3 times. After 6 months of waiting, I got a stable firmware which was at least *not hanging*, though it was always slow like hell.
A few days ago (3 or 4), suddenly the touch screen stopped functioning. Better to say, it hanged so badly that touch screen barely works, in fact keypad also doesn't work 80% of the time. No way to resume except taking the battery out (or pressing the OFF button, if keypad works!). I have tried everything-
1) Soft Reset
2) Hard Reset
3) Both of the time without Memory card
4) Without backing up anything (even not backing up contact list).
5) Though major portion of the phone memory was free, still I installed maximum apps that reside within phone memory.
6) Cleared cache and temp through Y-browser and my phone memory is almost 220 MB free
One more thing I like to add-
Software Version: v 42.0.004
Custom Version: 42.0.004.C01.01
I have made a complain to Nokia help over twitter. As per their initial response latest software version is 40.0.021, logically which sounds a newer one than mine. I have tried to update the version but it says no update is available.
I am quite frustrated, just like many other people here, I was a die hard nokia fan. But with great sorrow I am observing that nokia is being kicked out from smart phone arena. A buggy phone like C6-00 is not even worthy of it's 1/4th price. Seriously, I am feeling like kind of cheated with this phone.period.
I tried everything. There is no progress. My warranty is finished, but honestly I don't EXPECT a expensive set like C6-00 to expire so soon. From all the complains in this forum, it's clearly a firmware+memory issue. I would really appreciate and be thankful if you can help me to get out of this **bleep**.