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Re: please i need a help

Contributor
sonio72
Posts: 5
Accepted Solution

please i need a help

hello people, i had a problem with my E7 while i was trying to update to Symbian belle, it was up to date is only the belle that i don't have. along the line my phone went off all the screen is black, i tried to reboot it,is not responding, is only vibrates nothing shows on the screen, please any help, what must i do to restore it, as of now is not working,is only just six months old, it is no longer communicating with my pc, it is only blinking lights if u plug it to pc or if u charge it, PLEASE ANY HELP? 

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Mobile Visionary
rich
Posts: 1,396

Re: please i need a help

You may want to put your query to the E-Series board rather than Windows Phone. Othere may have already have discussed this. So also, try a search on that board.

 

/t5/Eseries-and-Communicators/bd-p/communicators

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Mobile Sensei
carman58
Posts: 6,622

Re: please i need a help

Try reading this, if all else fails , a Nokia Care Point may be able to re-install the firmware or repair the phone !

/t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/398147

If I have helped at all, a click on the White Star is always appreciated :

you can also help others by marking 'accept as solution:smileyhappy:

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: please i need a help

@sonio72

 

If update process fails at just the wrong time device is left with a black screen in "flashing mode" but is recoverable by visiting a Nokia Care Point. Think that you will find upon E7 that either holding power button down for 8 seconds until 3 vibrations felt to switch device off or three key depressed power on "hard reset" won't kick it out of this mode unfortunately.

Happy to have helped forum with a Support Ratio = 42.5

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Contributor
sonio72
Posts: 5

thanks for the reply

thanks so much aspergerguy, i have tried but it wasnt help i appreceiate 

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Contributor
sonio72
Posts: 5

thanks for d advice

thanks carman58, i have read it but am unlucky, i followed the instruction it doesnt work for me, i appreciate 

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Contributor
sonio72
Posts: 5

Re: please i need a help

thanks rich, i have read it and there is people having the same problem like , me the only solotion is nokia care point. thanks i appreciate

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