[sajid_ali]

Hello,

this is my first post on this website.

i have Nokia X3-02 and i am using it since April 2011, i use to install new themes and ringtones on my cell phone and i have 2gb memory card as well, i always save those themes and ringtones on my memory card and always try to avoid internal memory to be filled but from last few days when ever i install new theme on my memory card it will decrease my internal memory and now my internal memory is filled showing only 1mb left.. now what i do to free my internal memory ? i have done "Restore factory Settings" twice with both options and nothing changed !!! my internal memory is still filled.

please advice

regards,

sajid ali.

[armagon]

Hey,

If you go to menu->settings->device->memory status->device, how much free space does that display to you? From that menu you should be also easily see, in which folder you have the most data stored (which should help to clean up the device). If you have e.g. many applications installed, you could try moving them to the memory card. Same with MP3 music, videos, pictures or other large files.

[sajid_ali]

Hi,

thanks for your reply.
it shows only 2.1 MB as free memory.
Gallery shows 5.1MB in use
Messaging shows 920 kb use
Application shows 5.5 MB in use
Bookmarks shows 24 KB in use.

this problem is not as simple as it looks. there must be some hidden files eating my internal memory.

[armagon]

hmm, temporary files from the web browser could possibly be one such thing. The path may depend a bit on the device model, but there should be  Options > Clear privacy data > Cache or similar option inside the web browser.

can you also check by typing *#0000# in the homescreen that whether the device is RM-639 or RM-775? there were 2 different hardware variants of the same device model, RM-639 should have maximum of around 50 MB of free space phone memory when the device is totally "clean" and RM-775 (newer HW version) would have max of around 140 MB.

[sajid_ali]

i have RM-639.
i have already clean the temporary files from web browser and my browser cache is clean. as i mention in the first message that i use to install themes maybe some hidden files like malicious software get install in my cell phone internal memory and began to eat my internal memory. do you know any software that i can use to see all system and hidden files from my internal memory ?

[armagon]

Did you already try updating the device SW with Nokia Suite to the latest version? (for RM-639 that is SW version 7.51)

[sajid_ali]

Not yet, but dont you think i will get "clean your memory" error when i try to update my software version ?

[armagon]

with FOTA update that could be a problem (especially in cases where there is no memory card in the phone), but with Nokia Suite error like that should not pop up. the mentioned 7.51 update is not even available via FOTA though, only via Nokia Suite.

[sajid_ali]

ok i will try to update it via Nokia Suite and i hope it will work.
i'll come back to you after the update,

[Gentledozy]

The update can solve the problem. I am quite sure of it

[sajid_ali]

ok, thanks for the precious advice

[ng85]

The memory is used up by the contacts as well and it is not shown in the details. The more the details like picture associated with the contact the more memory gets used up.

[sajid_ali]

yeah memory eat up with picture associated with contacts BUT i have non of them. i still think some malicious software is installed in my cell phone internal memory and eating it up slowly.
can you tell me any reliable soft from which i can see hidden and system files of internal memory and delete them easily ?

[ng85]

What is the size of the theme that you are using? It happened earlier that the theme used to take up memory equal to its size in my 6300. Not sure if it occurs in X3-02. Can you try using the default theme in the phone & then check memory status? The calender items take up phone memory so you can check that aspect. I do not know of any reliable software to explore system files.

[armagon]

yes, AFAIK there's no such official Nokia approved file browser app available to consumers which would be able to show those system folders on Series 40 phones. (even if those would be visible, they would be usually read-only)

One option is of course to take the phone to a Nokia Care point and ask them to reflash/refurbish the phone. then the device SW should be be back in the "factory" condition.

[Avenger_Osiris]

can't find V7.51 update on my Nokia Suite/NSU...

[ng85]

Updates vary by region, product codes, network locked/unlocked status. When its available, it will be shown by Nokia Suite.

[sajid_ali · Accepted solution]

ok i am back
i update my mobile software with Nokia Software Updater and now its 7.51 and memory problem is solved, now it shows 30mb free internal memory.

[sajid_ali]

i download themes from website on my computer and then send them on my cell phone, now when ever i set new theme my internal memory become less and less like it takes almost 1mb of my internal memory when ever i set new theme and that's why in the end my cell phone internal memory got fully consumed. please help me on this issue.

[Sriroro]

I have done formatting..installing new software V7.51..but nothing seems to clear my internal (phone) memory.

Please help.