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Unable to reinstall OS on nokia x6

Aditya_T
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Aditya_T
Posts: 2

Unable to reinstall OS on nokia x6

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‎2012-06-23 14:18 - edited ‎2012-06-23 15:07

Hi,

I own a nokia x6, 8gb and my lock switch broke a year back. I installed softwares such as mazelock, screenlock fx,etc which enables me to lock and unlock by using the menu key (pls note i used this software successfully for atleast 10months). I recently started facing problems wherein my phone locks itself (after 20mins of usage) and even if i press the menu key or the power key, my phone shows the slide to unlock screen but if i swipe, it doesnt actually unlock (MY TOUCH SCREEN IS NOT RESPONSIVE BUT DISPLAYS THE TIME PERFECTLY). I tried all the softwares possible and this happens even with the default nokia locking software.I tried hard reset using 7370 but my phone doesnt restart.Instead i need to manually start my phone. I tried reinstalling my os using the nokia suite but everytime i get an error saying the connection to the phone was lost and MY PHONE GETS SWITCHED OFF.IT DOESNT RESTART AS ITS INTENDED TO. I would be grateful if someone can help me reinstall my OS on my phone.

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Mobile Guru
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ng85
Posts: 1,908

Re: Unable to reinstall OS on nokia x6

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‎2012-06-23 16:13

Your phone has suffered from a failed firmware update. Use the link below for further suggestions.

http://discussions.nokia.com/t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/3981...
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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
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Aditya_T
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Aditya_T
Posts: 2

Re: Unable to reinstall OS on nokia x6

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‎2012-06-23 19:26 - edited ‎2012-06-23 19:33

Thank You ng85

However I am unable to reset my phone by holding my green,red,camera and power button. The phone starts and even the music files in my C drive are intact. Also i have not updated my OS anytime recently to experience this error. I would like to know if there is any way of forcefully reinstalling my OS. 

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Mobile Overlord
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farby
Posts: 15,055

Re: Unable to reinstall OS on nokia x6

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‎2012-06-24 2:56 - edited ‎2012-06-24 3:13

Try the latest Beta version of the Nokia suite from here ...To download, you need to log-in using the SAME credentials that you use on this Forum..

You may also try the Nokia Software Updater ... and see whether the same error is reproduced or averted ...

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