Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: X2-02 v11.63 Issue: The number and not the nam...

Advisor
charafweb
Posts: 12
Accepted Solution

X2-02 v11.57 Issue: The number and not the name!

Hello Nokia,

I have a problem with my Nokia X2-02 (firmware v11.57): When receiving a call only number of the caller is displayed and not his name!! I made a hard reset, but the issue remains. This issue did not exist in firmware v10.90.

Any help please.

Thanks

(sorry for my english)

Please use plain text.
Mobile Overlord
farby
Posts: 15,021

Re: X2-02 v11.57 Issue: The number and not the name!

Did you confirm that under Contacts settings..ONLY Phone memory is selected as 'Memory in Use' ?

Please use plain text.
Advisor
charafweb
Posts: 12

Re: X2-02 v11.57 Issue: The number and not the name!

I did as you said, but the issue still remains.

What I discovered later is that phone numbers that don't begin with my country prefix (+212) are those that the device do not display their names!! And that issue wasn't in the previous firmware version (v. 10.91)

(hope you understand my english :smileyhappy:  )

Please use plain text.
Mobile Overlord
farby
Posts: 15,021

Re: X2-02 v11.57 Issue: The number and not the name!

Yes I do understand.. and doubt whether its related to the Unofficial Update that you have mentioned in your other thread ..

Please use plain text.
Mobile Guru
ng85
Posts: 1,908

Re: X2-02 v11.57 Issue: The number and not the name!

Some phones like the Nokia 1280 also behave this way from the start i.e. out of the box & also after the firmware upgrade. May be its one of those cases. The solution may b to save the contacts using country code or wait for another upgrade to fix the issue.
------------------------------------------------------------------------------------------------------
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
Please use plain text.
Advisor
charafweb
Posts: 12

Re: X2-02 v11.57 Issue: The number and not the name!

Thanks for your replies. I'll add country code to my contacts and wait for an other upgrade. Please consider this topic solved (for now) :smileyhappy:
Please use plain text.
New Member
macmarc25
Posts: 1

Re: X2-02 v11.63 Issue: The number and not the name!

I have a problem with my Nokia X2-02 (firmware v11.63): When receiving a sms only number of the caller is displayed and not his name!! I made a hard reset, but the issue remains. This issue did not exist in firmware v10.90.please can anyone give me a solution :smileysad:

Please use plain text.
Registered Member
ap1821
Posts: 1

Re: X2-02 v11.63 Issue: The number and not the name!

[ Edited ]

I have the exact issue on the same phone and same firmware. Nokia suite tells that no upgrade to the firmware is available.

It wouldnt be a problem to add the country code to all my numbers, but my second SIM (SIM2) doesnt add the code to the number when someone calls me, so the phone only resolves the name of my SIM1 contacts, not SIM2 (when recieving calls).

And if I type a number without that code and try to make a call, the name wont be resolved as well.

 

This problem really is pain :smileyvery-happy:

 

Here I found another person with this problem http://forum.dailymobile.net/index.php?topic=77700.0

Please use plain text.
Registered Member
v3rt
Posts: 1

Re: X2-02 v11.63 Issue: The number and not the name!

The problem is widely known and discussed on many forums yet Nokia Support claims everything is in order. That's just ignorance! Such a big company showing complete lack of support!

 

All dissapointed X2-02 users - spread the word about this **bleep** guys, maybe someone from Nokia will finally look into it if we're loud.

Please use plain text.