Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: headphone not working on x7

New Member
Amrjit
Posts: 3

headphone not working on x7

my x7 do not detect headphones and say 'accessory not supported'
when i push headphones loosely,it detects headphones but very poor sound quality.
When i connect external speaker,it detects and sound quality is also good.
I tried differnt headphones but none of them was detected.
External speakers are always detected.
What could be the problem and its possible solutiom?
Please use plain text.
Ex-Moderator (Retired)
Pfrancoise
Posts: 402

Re: headphone not working on x7

Hi Amrjit,

 

Welcome to the Forum.

 

I would advise you to perform a soft reset (no data will be cancelled), enter *#7780# on your keypad, default code "12345".

After that, try to connect your headphone.

 

Pfrancoise.

If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.
Please use plain text.
New Member
Amrjit
Posts: 3

Re: headphone not working on x7

hi Pfrancoise

but i have forgotten my security code.

I have reinstalled the os using ovi suite, but it didn't helped me.

Is this hardware or software problem?
Please use plain text.
Ex-Moderator (Retired)
Pfrancoise
Posts: 402

Re: headphone not working on x7

In this case, the best thing to do would be to visit your local Nokia care to get the phone checked.

In the same time, they will be able to reset your security code to the default code.

 

Pfrancoise.

If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.
Please use plain text.
Mobile Sensei
adrianhughes
Posts: 8,940

Re: headphone not working on x7

They will usually require that you have proof of ownership/phone bill, to prove that you are the owner
Image and video hosting by TinyPic
Please use plain text.
New Member
Amrjit
Posts: 3

Re: headphone not working on x7

ok
is it hardware problem or software problem.?
Please use plain text.
Mobile Sensei
adrianhughes
Posts: 8,940

Re: headphone not working on x7

The staff at Nokia Care will be able to tell you that, mate.
Image and video hosting by TinyPic
Please use plain text.
Registered Member
caloy0904
Posts: 3

Re: headphone not working on x7

sir, it still doesnt work on my phone..
Please use plain text.
Community Manager
musica
Posts: 4,942

Re: headphone not working on x7

Hi Caloy0904. Have you tried doing the suggested troubleshooting steps above? Have you also tried isolating the issue further by connecting another accessory to the phone? If yes, please follow advice (Message 4 of 8).

Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

Please use plain text.