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Re: "Startup failed, contact your retailer"

Registered Member
ratss_5403
Posts: 1

"Startup failed, contact your retailer"

I recently bought a nokia X6. while browsing through my photos it suddenly went dead and whenever i try to switch it on i get a message "Startup failed, contact your retailer"? Can this problem be solved? And if the sofware is corrupt, is the software available online incase i have to flash? what could be the possible reason for this?

And whats the best antivirus software for my phone which will keep away all the virus and malware.

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Mobile Overlord
jimmyireland
Posts: 15,403

Re: "Startup failed, contact your retailer"

you dont need anti virus
try holding the green red and camera key down while powering on until you see nokia hansdhake if this fails return it to point of purchase or a nokia care centre

If  i have helped at all a click on the white star below would be nice thanks.



Proud to be using a Nokia Lumia 920
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New Member
pinedeep
Posts: 3

Re: "Startup failed, contact your retailer"

[ Edited ]

I 2 have the same problem in my X6. I contacted Nokia care they told " Have to send to the Nokia company and charges will be around 3000 Rs to repair " but after 1.5 months, finally told not possible to repair.

The Conclusion is 15,300 Rs is now = "Zero"  [ Heart Breaking ]

I hope NOKIA requires a good service to regain its value!

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Mobile Overlord
jimmyireland
Posts: 15,403

Re: "Startup failed, contact your retailer"

1.5 months or 15 months? Nokia do indeed do a good service.

If  i have helped at all a click on the white star below would be nice thanks.



Proud to be using a Nokia Lumia 920
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