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I work for Customer Care in Australia/New Zealand, and although I am not an expert in the technical side of phones I might be able to help in some instances where local knowledge is required. If the community cannot assist you please call Nokia Careline of 1800 366733 (in Australia) or 0800 665421 (in NZ), or try www.nokia.com.au/asknokia.
Although I work for Nokia, all opinions posted are my own.